Merchant automation
The merchant guide to agentic automation.
Everything Otis does for builders merchants and distributors in one place, from selling at the counter to automating the back office. Start here, then dig into the detail.
Sell more, from every channel
How to open a trade accountThe trade customer guide, and how Otis opens accounts online for merchantsQuoting software →Accurate quotes in minutes.Builders merchant ecommerce →A website that actually sells.Convert website enquiries →Turn enquiries into orders.Agentic AI for merchants →AI that does the work.AI agent vs chatbot →Why the difference matters.What is an AI sales agent? →The basics, explained.Self service kiosk →Serve customers in the depot.Queue busting →Clear the counter faster.Never miss a trade enquiry →Catch what the phone misses.After hours trade enquiries →Sell while you are closed.Otis versus an answering service →Quotes and orders, not just messages.Meet Otis, the AI agent for merchants →What Otis is and how it sells for you.AI for branch managers →Where an agent takes work off the branch.AI for trade counter managers →Keeping the counter queue moving.AI versus hiring more counter staff →Which pays off for a merchant.WhatsApp and text trade ordering →Capture orders where the trade already messages.Purchase order automation →Automate supplier ordering.Free calculators →All our trade and business tools.Job material estimator →A whole job in one list.Calculators for your website →A free calculator for your site.Otis for Epicor BisTrack →Otis on your BisTrack data.Roof tile calculator →Tiles, battens and felt.MOT type 1 sub base →For driveways and paths.Gravel calculator →Tonnes, bulk bags and loose loads.Cubic metres to tonnes →Convert volume to tonnes.Otis for EvolutionX →Otis on your ecommerce.Otis for Sage 200 →Otis on your Sage data.Render calculator →Sand and cement for a wall.Block paving calculator →Driveways and patios.
Automate the back office
Proof of delivery automation →Digital proof of delivery without the paperwork.Returns and credits automation →Faster returns and credits.Special order management →Handle non stock specials cleanly.Supplier price file management →Stay on top of supplier price changes.Implementation and go live →How a deployment actually runs.Builders merchant AI glossary →The terms explained.
See what Otis would capture for you
Book a strategic call and we will model it against your own numbers.
New to this? Start with our guide to builders merchant software, then read our comparison of Kerridge, Ibcos and Intact.
Otis also has dedicated pages for international merchants: building materials and LBM dealers in the US and Canada, and building supplies and timber merchants in Australia and New Zealand.