Agentic automation for energy suppliers.
OptiFlow automates the high volume, regulated workflows that tie up energy supplier teams, from data flows to customer contact, with agents that act inside your systems rather than just answering questions.
Where agents take the load
Energy supply runs on data flows and customer contact, and both are relentless. OptiFlow deploys agents that handle the repetitive, rules driven work end to end, so your people focus on the exceptions that actually need judgement. Everything runs inside your systems and to your controls.
What OptiFlow automates
Complaints handling
Triage, track and progress complaints to resolution with a clear audit trail.
Change of tenancy
Home moves and change of tenancy handled without the manual chase.
Debt and collections
Automate the routine collections steps and free your team for the hard cases.
Smart meter data
Manage smart meter data flows and exceptions at volume.
Gas data flows and UK Link
Automate gas data flows and UK Link handling.
Billing queries
Resolve routine billing queries quickly and consistently.
Imbalance management
Watches your settlement position and flags the data and forecast errors that push you into imbalance before the cash out cost lands.
Erroneous data flows
Reads the industry data flows across your estate and catches the rejected, missing or wrong ones before they corrupt billing and settlement.
MHHS and half hourly settlement
Keeps you settled on accurate half hourly data as the market moves to half hourly settlement, finding the exceptions manual checking misses.
Dunning pathways
Runs the dunning journey account by account, collecting more where it should and protecting the customers who need care.
Read more on each
See what Otis would capture for you
Book a strategic call and we will model it against your own numbers.