OptiFlow for the Warm Home Discount
Administering the Warm Home Discount at scale means matching eligibility, applying rebates, answering queries and reporting, all to deadlines. OptiFlow automates the routine steps so the season runs smoothly.
A seasonal spike, handled
The Warm Home Discount gives eligible customers a rebate each winter. Checking eligibility, applying the rebate, handling the queries that follow and reporting on it is a concentrated spike of work that pulls teams off everything else.
OptiFlow automates the eligibility matching, rebate application and reporting, and handles the routine customer queries, so the scheme runs to deadline without draining your operation.
What OptiFlow handles
Eligibility matching
Matches customers to eligibility criteria at scale.
Rebate application
Applies rebates to the right accounts, correctly.
Query handling
Answers the routine customer queries that follow.
Reporting
Produces the reporting the scheme requires.
To deadline
Keeps the seasonal workload on track.
Audit trail
Every action logged for assurance.
Common questions
Does it replace our billing or CRM?
No. It works alongside them, automating the scheme workflow.
Can it handle the seasonal spike?
Yes, absorbing that concentrated workload is exactly the point.
Does it answer customer queries?
Yes, it handles the routine queries and escalates the rest.
How does a deployment start?
We map the scheme workflow and automate eligibility and rebates first.
See how OptiFlow would fit your operation
Speak to our team and we will map it to your workflows and systems.