OptiFlow for back billing
Back billing rules limit what you can recover for energy billed late, and breaches are costly and unfair to customers. OptiFlow watches accounts to catch back billing risk before it becomes a breach.
Catch the risk before it becomes a breach
Under the back billing rules, suppliers generally cannot recover charges for energy used more than twelve months earlier where the customer was not correctly billed in time. Spotting that exposure across a large book, by hand, is difficult, and misses are expensive and bad for customers.
OptiFlow monitors accounts for the conditions that create back billing exposure, flags them early and helps put things right before the limit bites, protecting customers and reducing write offs.
What OptiFlow handles
Spots exposure
Watches for the account conditions that create back billing risk.
Early warning
Flags cases before the recovery limit applies.
Explains the case
Sets out why an account is at risk for your team.
Helps put it right
Kicks off the steps to correct the billing.
Reduces write offs
Fewer breaches means less lost revenue and fairer bills.
Audit trail
Every check and action logged.
Common questions
Does it change our billing engine?
No. It monitors and flags, and triggers correction steps, alongside your systems.
Can it work across a large customer book?
Yes, monitoring at scale is exactly what it is for.
Does this protect customers too?
Yes, catching issues early means fairer, timely bills, not surprise charges.
How does a deployment start?
We map your billing data and the risk conditions, then automate monitoring first.
See how OptiFlow would fit your operation
Speak to our team and we will map it to your workflows and systems.