Otis is the AI agent at the heart of OptiFlow. Think of Otis as a tireless member of your team who never takes a break, knows your whole catalogue, always has live stock and the right price to hand, and never mistypes an order. Otis works inside the systems you already run, so it is help without upheaval.
What Otis does
Otis reads orders and enquiries however they arrive, by phone, email, message or in branch, and turns them into accurate work inside your existing system. It answers stock, coverage and price questions from your live data, works out quantities using your own product information, drafts quotes in seconds, and builds orders ready for a person to confirm. In other words, Otis does the routine work that fills your team’s day, so they are free for the jobs that need a human.
- Answers stock and price enquiries instantly from live data.
- Automates order entry from any channel, with no re keying.
- Works out quantities and drafts quotes using your own catalogue.
- Hands the actions that matter to a person to confirm.
Otis at the counter, Otis Depot
Otis also powers Otis Depot, our in branch self service kiosk. A customer walks up to an iPad, asks a question in plain language such as how much cement they need for a job, and Otis works out the answer, checks live depot stock, builds the click and collect order and takes payment. The order drops straight to the counter to be picked, and the chat resets itself for the next customer. It is the same Otis brain, now serving your customers face to face as well as behind the scenes.
Always on, always accurate
The strength of Otis is consistency. It gives the same accurate answer at nine in the evening as it does at nine in the morning, it never gets flustered when the counter is three deep, and it does not make the small slips that creep in when people are rushed. Because everything comes from your live systems, Otis never quotes what you cannot fulfil and never applies the wrong price for an account.
People stay in control
Otis is built to support your team, not to replace judgement. You decide what runs automatically and what a person confirms, and every action is traceable. The result is a business that handles far more of the routine work without adding staff, while your experienced people spend their time where it earns the most, on advice, relationships and the tricky jobs.
Works with your systems, no rip and replace
Otis lives inside OptiFlow, the AI layer that sits on top of the platform you already run, whether that is Kerridge, Intact, Ibcos or another trade system. There is no migration, no long project and nothing new for your team to learn, and most merchants are live in weeks. See the fuller picture on our AI for builders merchants page, and how we protect your data on the data security and trust page.
See Otis handle your real orders and enquiries. Get a quote.
Frequently asked questions
What is Otis?
Otis is the AI agent behind OptiFlow. It reads orders and enquiries, answers stock and price questions from live data, works out quantities, drafts quotes and builds orders in the systems you already run.
Is Otis the same thing as Otis Depot?
Otis is the agent. Otis Depot is the in branch self service kiosk that Otis powers, where a customer asks a question at an iPad and Otis builds a click and collect order and takes payment.
Does Otis replace my team?
No. Otis takes the routine work off your team so they are free for advice, relationships and the tricky jobs. You decide what runs automatically and what a person confirms.
How does Otis stay accurate?
Everything Otis does comes from your live systems, so it never quotes what you cannot fulfil and never applies the wrong price for an account. It gives the same accurate answer at any hour.
Do I need to change my systems for Otis?
No. Otis lives inside OptiFlow, an AI layer on top of your existing platform such as Kerridge, Intact or Ibcos, with no migration and most merchants live in weeks.