Self service ordering kiosk for the trade counter
A self service kiosk lets customers serve themselves in the depot, order in seconds and get expert answers on the spot. Otis Depot is that kiosk, built for merchants.
A member of staff that never leaves the counter
A self service ordering kiosk is a screen in the depot that lets a customer do for themselves what they would otherwise queue for. They can find products, get a price, place an order and pick up expert guidance, without waiting for a free member of staff. Done well, it does more than shift queues around. It answers questions accurately, suggests the right extras, and captures orders that might otherwise walk out of the door, all while freeing your team for the jobs that really need a person.
Otis Depot is a kiosk built for the trade. It is the same agent that powers Otis online, brought into the depot on a screen, so the in branch experience is as fast and knowledgeable as the best counter assistant.
What a Depot kiosk does
Order in seconds
Customers self serve and order without waiting for a free assistant.
Expert answers
An enormous library of industry specific knowledge, on the screen, on demand.
Consistent upselling
The right extras suggested every time, so baskets grow without a hard sell.
Lower cost to serve
Routine orders handled by the kiosk, freeing staff for higher value work.
Fits the depot
Designed for the trade counter environment, not a shop self checkout.
On your systems
Works with your live stock and pricing, like the rest of Otis.
Why merchants add a kiosk
Shorter queues
Simple orders move to the kiosk, so the staffed counter clears faster.
More per visit
Consistent, knowledgeable prompts lift the average order without pressure.
Knowledge on tap
Customers get accurate, industry specific answers even at a busy moment.
Lower running cost
The kiosk takes the routine load, so your team focuses where they add most.
Bring a self service kiosk to your depot
Book a call and see how Otis Depot serves customers and grows orders on the counter.