OptiFlow for prepayment meters
Prepayment brings extra process and extra care, from top ups to safeguarding. OptiFlow automates the routine prepayment workflows while keeping the protections for customers front and centre.
Routine handled, care protected
Prepayment customers need reliable service and careful handling, especially where affordability or vulnerability is a factor. The routine workflows are high volume, but every case can carry a safeguarding dimension that must not be automated away.
OptiFlow automates the routine prepayment workflows, such as mode changes, friendly credit and query handling, while flagging the cases that need a human and a safeguarding check. The volume is taken off your team, and the protections stay with people.
What OptiFlow handles
Mode changes
Handles the routine prepayment mode and setting changes.
Friendly credit
Manages friendly and emergency credit workflows.
Query handling
Answers routine top up and balance queries.
Flags safeguarding
Surfaces cases that need a human and a welfare check.
Human in the loop
Sensitive decisions always sit with your team.
Audit trail
Every action logged for assurance.
Common questions
Does OptiFlow make safeguarding decisions?
No. It handles the routine and flags anything sensitive for a human welfare decision.
Can it manage friendly and emergency credit?
Yes, the routine credit workflows are automated, with escalation where needed.
Does it protect vulnerable customers?
The design keeps sensitive cases with your people, so care is never automated away.
How does a deployment start?
We map your prepayment workflows and automate the routine, lower risk steps first.
See how OptiFlow would fit your operation
Speak to our team and we will map it to your workflows and systems.