Energy supplier automation
The supplier guide to agentic automation
How OptiFlow automates the regulated, high volume workflows that tie up energy supplier teams, from data flows and customer contact to compliance. Start here, then read the detail.
Data flows and customer contact
Complaints handling automation →Triage and resolve complaints at volume.Change of tenancy and home move →Handle moves without the manual chase.Debt and collections automation →Automate the routine collections steps.Smart meter data management →Data flows and exceptions at scale.Gas data flows and UK Link →Automate gas data flows and UK Link.Billing query handling →Consistent, fast query resolution.Imbalance management →Protect your cash out cost.Erroneous data flows →Catch the wrong flows early.Dunning pathways →Collect fairly, protect customers.
Regulation and compliance
MHHS automation →Half hourly settlement data and exceptions.Faster switching →Switches that complete inside the window.Priority Services Register →Keep PSR accurate and acted on.Back billing prevention →Catch back billing risk before it bites.Energy theft detection →Find and act on theft faster.Warm Home Discount →Run the scheme to deadline.Prepayment meters →Routine handled, safeguarding protected.
See how OptiFlow would fit your operation
Speak to our team and we will map it to your workflows and systems.