An AI receptionist for salons that books clients while your stylists have their hands full
Every stylist knows the feeling of a phone ringing out mid colour. OptiFlow answers every call to your salon, books appointments with the right stylist, explains your services and prices and handles the changes, from £49 a month.
The salon phone problem
A salon phone rings all day, and almost nobody in the salon is in a position to answer it. Stylists have foils in, nail technicians have wet polish, the person at the front desk is taking a payment. Clients who cannot get through either try later, book online with someone else or simply go to the salon that picked up. Saturdays and the run up to Christmas are the worst, with the busiest days producing the most missed calls.
An AI receptionist answers every call in your salon’s name. It asks what the client would like, which stylist or technician they usually see, and when they can come in. It knows your services, how long each takes and what they cost, and books the appointment into the right column. It handles the reschedules, the cancellations and the questions about parking and gift vouchers that interrupt your team twenty times a day.
OptiFlow Lite starts at £49 a month with unlimited calls answered around the clock, built for independent salons, barbers and beauty clinics. Groups with several sites can step up to the OptiFlow Voice Agent, which handles more complex conversations and takes deposits on the call.
What it handles for a salon
Appointment bookings
Cuts, colours, treatments and nails get booked with the right stylist at the right length, with any patch test rules you set applied.
Service and price questions
It explains your services, prices and how long they take, using only the information you have approved, and books the client straight in.
Reschedules and cancellations
It moves appointments, offers the next available slot with the same stylist and fills gaps that would have sat empty.
Deposits and no show rules
It explains your deposit and cancellation policy exactly as you have set it, so clients know before they book.
Gift vouchers and products
Callers asking about vouchers, product availability or opening hours get an answer without interrupting a stylist.
Seasonal peaks
Christmas, prom season and wedding bookings bring call volumes no front desk can manage. It takes every one.
Set up around your columns, your services and your rules
We start with a short set up call to learn your stylists and technicians, your services and how long each takes, your prices, your patch test and deposit rules and your opening hours. The receptionist then books into the diary you use and says only what you have approved.
Client information is handled securely and the salon controls what is recorded. Every call ends with a message to your front desk containing the client’s name, number, what they wanted and what was booked, so your team can pick up the day without ringing anyone back.
You keep your number and forward it, all the time or only when nobody answers within a few rings. Most salons start with overflow on busy days and evenings, then let it answer everything once they see the bookings it brings in.
Calls it answers in a salon
Saturday at 11am
Every stylist is mid service and the phone rings five times in ten minutes. The receptionist answers all five, books three appointments for next week and moves one.
The bride planning ahead
A bride wants a trial and a wedding morning booking for six people. It records the date, the party size and the services and books a consultation with your senior stylist.
The colour client who needs a patch test
A new client wants a full colour on Friday. It explains your patch test rule, books the test for earlier in the week and the colour for Friday.
Questions people ask
Can it book with a specific stylist?
Yes. It knows each stylist’s services and working days and books into the right column, or offers the next available if that stylist is full.
Can it apply our patch test and deposit rules?
Yes. You set the rules and it applies them on every booking, explaining them to the client clearly.
Does it work with our booking software?
It books into the diary you use and we discuss during set up how it fits with your salon software.
What does it cost?
OptiFlow Lite starts at £49 a month with unlimited calls answered. The Voice Agent for groups starts at £1,500 a month and adds deposits by phone. See the pricing page for the full detail.
Hear it book a client
Book a ten minute demo and we will ring your phone with the receptionist live so you can hear how it handles a colour booking, a reschedule and a wedding enquiry.
Related reading: AI receptionist UK, AI receptionist for restaurants, AI receptionist for dentists, AI receptionist use cases by industry.