Order management software with an AI agent inside
OptiFlow puts an AI agent, Otis, on top of your order management. Customers ask, quote and order through your website or WhatsApp, and Otis prices the order, checks stock and writes it into the systems you already run.
Where order management actually breaks
Most order management software is fine at holding orders once they exist. The breakage is upstream. The enquiry that never became an order because it arrived at six in the evening, the quote that took two days, the phone order typed in twice with an error. The software recorded what happened. It did not make anything happen.
Otis changes that. It talks to the customer, prices the job from your catalogue, checks stock and places the order into your existing system, whether that is a full ERP or something simpler. You keep your order management. It gains an agent that feeds it.
What Otis adds to order management
Takes orders in conversation
Customers order the way they naturally ask, on your website or WhatsApp, and Otis structures it.
Prices from your catalogue
Every line is priced against your real products and prices.
Checks stock live
Orders reflect what you can actually supply, before they are confirmed.
Writes into your ERP
The finished order lands in your system with no retyping and no keying errors.
Works day and night
Orders keep arriving after the counter shuts and before it opens.
Chases the unconverted
Enquiries and quotes that stall get followed up automatically.
Why merchants and suppliers choose it
Keep your systems
Otis integrates on top of what you run. Nothing is ripped out.
Fewer keying errors
Orders go from conversation to system without a human retyping them.
More orders, same enquiries
Answering instantly and chasing quotes turns more of the same demand into orders.
Related: quoting software, WhatsApp automation and Otis, the agentic sales agent.
See an order flow from chat to ERP
Prefer to talk it through first? Send us a message and we will come back to you.
Common questions
What is order management software?
Software that captures, processes and tracks customer orders. OptiFlow adds an AI agent, Otis, that creates those orders from real conversations and writes them into the system you already run.
Does OptiFlow replace my order system?
No. Otis sits on top of your ERP or order management and feeds it, so there is no rip and replace.
How do orders get into my ERP?
Otis integrates with your ERP, prices from your catalogue, checks stock and writes the order in directly.
Can customers order out of hours?
Yes. Otis takes enquiries and orders day and night, on your website and on WhatsApp.
What does it cost?
OptiFlow Merchant starts at 2,000 pounds a month, scoped to your setup. Book a demo and we will show you an order flow end to end.