An AI receptionist for restaurants that takes bookings while your team is mid service
The phone rings most during service, which is exactly when nobody can answer it. OptiFlow answers every call to your restaurant, takes bookings, answers the everyday questions and captures large party enquiries, from £49 a month.
Why restaurants miss the bookings that fill tables
A restaurant phone has a cruel rhythm. It is quiet at 3pm when someone is free to answer, and it rings constantly at 7.30pm when the whole team is on the floor. Those evening calls are people booking for the weekend, groups organising a birthday and office managers planning a Christmas party. If they get an engaged tone or a voicemail they book somewhere else, and the restaurant never knows what it lost.
An AI receptionist answers every call in your restaurant’s name, however busy the floor is. It takes bookings against your availability, asks about dietary requirements and special occasions, confirms the details and sends the customer a confirmation. It answers the questions your team is asked fifty times a day, such as opening hours, parking, whether you are dog friendly and whether the set menu is on tonight. Larger group enquiries and private hire get the details recorded and a call back booked with your manager.
OptiFlow Lite starts at £49 a month with unlimited calls answered around the clock, built for independent restaurants, cafes and pubs. Groups with several sites and a central bookings team can step up to the OptiFlow Voice Agent, which handles more complex conversations and takes deposits on the call.
What it handles for a restaurant
Table bookings
It takes the date, time, party size and any occasion, checks availability against the rules you set and confirms the booking.
Large parties and private hire
Groups, celebrations and corporate bookings get their requirements recorded and a call back booked with your events manager.
The everyday questions
Opening hours, menus, parking, accessibility, children and dogs. It answers them all using the information you have approved.
Allergen and dietary questions
It records dietary requirements on the booking and gives only the allergen information you have approved, passing anything else to your team.
Changes and cancellations
Guests ring to change the time or the number. It updates the booking and lets the floor know, which keeps your table plan accurate.
Seasonal peaks
Christmas, Mother’s Day and Valentine’s Day bring call volumes that no front of house team can answer. It takes every one.
Set up around your booking system and your rules
We start with a short set up call to learn your opening hours, your booking rules such as sitting times and maximum party sizes, your menus and the questions guests ask most. The receptionist is then set up to take bookings in line with those rules and to say only what you have approved. We discuss during set up how it fits with the booking system you already use.
You keep your number and forward it, either all the time or only when the phone is not answered within a few rings. Guests hear your restaurant’s name and get a warm, natural response. Every booking and message is sent to your team straight away.
For groups and busy sites, the OptiFlow Voice Agent is the step up. From £1,500 a month it manages more complex conversations, takes deposits for large bookings by a secure link and gives you a full record of every call.
Calls it answers for restaurants
Saturday night at 7.45pm
Three calls in two minutes while the pass is backed up. The receptionist answers all three, takes two bookings for next week and records a birthday enquiry for twenty people.
The office Christmas party
An office manager wants a set menu for thirty five people in December. It records the date, numbers and budget and books a call with your manager for the next morning.
The guest running late
A party of four is stuck in traffic. It takes the message and tells the floor, so the table is held rather than given away.
Questions people ask
Can it take bookings against our real availability?
It takes bookings within the rules you set and we discuss during set up how it works with the booking system you already use.
How does it handle allergen questions?
It gives only the allergen information you have approved and records dietary requirements on the booking. Anything beyond that is passed to your team.
Will guests know it is an AI?
It speaks naturally in your restaurant’s name. If asked, it is honest about being an automated assistant and offers to pass the guest to a person.
What does it cost?
OptiFlow Lite starts at £49 a month with unlimited calls answered. The Voice Agent for groups starts at £1,500 a month and adds deposits by phone and more complex handling.
Hear it take a booking
Book a ten minute demo and we will ring your phone with the receptionist live so you can hear how it handles a table booking, a large party and a change.
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