How Otis Depot upsells at the counter
Upselling at a busy counter is inconsistent, because people are rushed. Otis Depot suggests the right associated products and quantities on every single order, without the awkwardness and without missing a beat.
Consistent upsell, every order
The best counter staff upsell naturally, but at a busy counter it slips, because there is a queue and no time. Otis Depot never gets rushed. On every order it suggests the associated products, the consumables and the correct quantities that go with the job, so the bigger basket happens consistently rather than occasionally.
Because it works from a knowledge library of over 100,000 industry documents, the suggestions are relevant and accurate, not generic add ons, which is what makes customers accept them.
Why the upsell lands
Associated products
Suggests the fixings, sealants and sundries that go with the job.
Right quantities
Adds the correct amounts with a sensible waste allowance.
Every time
Consistent on every order, not just when the counter is quiet.
Relevant, not generic
Backed by deep product knowledge so suggestions make sense.
No awkwardness
The customer chooses, with no hard sell and no pressure.
Bigger baskets
More complete orders, fewer forgotten items and return trips.
Common questions
Is the upsell pushy?
No. Otis suggests genuinely relevant products and the customer decides, with no pressure.
How does it know what to suggest?
It works from a library of over 100,000 industry documents, so suggestions fit the job.
Does it help average order value?
Yes, consistent, relevant suggestions on every order lift basket size over time.
Does it slow the order down?
No, it happens as part of the same quick interaction on the kiosk.
More on Otis Depot
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