An AI receptionist for locksmiths that answers the lockout call you are too busy to take
Someone locked out at midnight rings until a locksmith answers. OptiFlow picks up every call to your locksmith business in seconds, confirms the location, explains your call out charge and sends you the job, from £49 a month.
Locksmithing is a speed contest on the phone
When someone is stood outside their front door at 11pm they are not loyal to anyone. They search, they ring the first number, and if it does not answer in a few rings they ring the second. Every missed call is a job that went to the locksmith who picked up. The big national call centres win a lot of this work not because they are better locksmiths, but because somebody always answers.
An AI receptionist puts you on an equal footing. It answers in a couple of rings, in your business name, 24 hours a day. It asks where the customer is, what kind of lock or door it is, whether anyone is at risk and whether they can prove they live there. It explains your call out charge clearly, so there are no surprises, and sends you the job with everything you need to decide whether to go.
OptiFlow Lite starts at £49 a month with unlimited calls answered around the clock. It is built for sole traders and small locksmith firms who are usually on a job when the phone rings. Larger security companies with a counter and a sales office can step up to the OptiFlow Voice Agent, which also quotes and takes payment on the call.
What it handles for a locksmith
Emergency lockouts
It confirms the address, the type of door and lock, and whether there is a child or vulnerable person inside, then sends you the job immediately so you can call back within a minute.
Clear pricing up front
It states your call out charge and your pricing approach exactly as you have approved them, which builds trust in a trade where customers worry about being overcharged.
Lock changes and upgrades
After a break in or a move, customers want locks changed. It takes the details, notes how many doors and books a visit.
Commercial and landlord work
Letting agents, housing providers and businesses ring with lists of properties and master key questions. It records every detail accurately and books them in.
Safes, uPVC and specialist jobs
It asks the right questions for the job type so you arrive with the right kit, and it books the slot length you have set for that work.
Non urgent calls parked properly
A quote for new locks on a Tuesday evening does not need to interrupt a lockout. It books a call back for the time you have set aside.
Why locksmiths use an AI receptionist rather than a call centre
A national call centre answers the phone but then sells the job to whichever locksmith is nearest and cheapest, and the customer pays a premium for the middleman. With your own AI receptionist the customer is ringing you, hears your business name and gets your prices. You keep the whole job and the relationship.
It is also more careful than a rushed human. It always asks the identity question, always confirms the address and always records what the caller said, so you have a clear record of every job. If you choose, it can also tell callers roughly how long you will be based on rules you have given it, rather than guessing.
Set up is a short call. You keep your number and forward it, all the time or just when you cannot answer. There is nothing to install and the receptionist is live the same week.
Calls it answers for locksmiths every week
Locked out at midnight
A woman has locked herself out with the keys inside. The receptionist confirms the address, checks nobody is at risk, explains the call out charge and sends you the job within a minute of the call ending.
The letting agent on a Friday
An agent needs locks changed at four properties after tenants left without returning keys. It takes every address and access note and books them across your available days.
The shop that was broken into
A shop owner needs a shutter lock and a door repaired before opening tomorrow. It takes the details, flags it as urgent and books the earliest slot.
Questions people ask
Can it quote prices on the phone?
It gives the prices you have approved, such as your call out charge and typical lock change prices. For anything outside that it books a call back or a visit.
Does it check the caller is entitled to access?
It asks the identity questions you specify, such as whether they can show proof of address when you arrive, and records the answers for you.
Will it work at 3am?
Yes. It answers exactly the same way at any hour, which is when most lockouts happen and when a call centre is slowest.
What does it cost?
OptiFlow Lite starts at £49 a month with unlimited calls answered. The Voice Agent for larger security firms starts at £1,500 a month and adds quoting and payment by phone.
Hear it take a lockout call
Book a ten minute demo and we will ring your phone with the receptionist live so you can hear how it handles an emergency, a lock change and a landlord.
Related reading: AI receptionist UK, AI receptionist for electricians, AI receptionist for plumbers, AI receptionist use cases by industry.