An AI receptionist for electricians that answers while you are on the tools
You cannot answer the phone with your hands in a consumer unit. OptiFlow answers every call to your electrical business, works out what the job is, books it into your diary and sends you the details, from £49 a month.
Why electricians miss the calls that pay best
Most electrical work comes in by phone, and most of those calls arrive while you are on site. A homeowner with a tripping board, a landlord who needs an EICR before a tenancy starts, a builder wanting a first fix priced by Friday. If the call rings out they try the next electrician on the list, and that is usually the end of it. Voicemail does not help much either, because the people who leave a message are the patient ones, and the urgent jobs have already gone.
An AI receptionist closes the gap. It answers in a couple of rings, in a natural voice, with your business name. It asks what the problem is, where the property is and when the customer is free, then books a slot that fits your diary or takes a detailed message. You get the name, number, address and job description before the customer has put the phone down.
OptiFlow Lite is the AI receptionist built for sole traders and small firms. It starts at £49 a month, answers unlimited calls around the clock and takes a short set up rather than an installation. For larger electrical contractors with an office and a sales desk, the OptiFlow Voice Agent adds quoting, order taking and payment by phone.
What it handles for an electrical business
Emergency and fault calls
Loss of power, burning smells, tripping RCDs. It recognises urgency, captures the details and flags the call to you straight away so you can decide whether to go now or book it in.
EICR and certification bookings
Landlords and letting agents want a date and a price. It explains what an EICR involves, confirms the property size and books the inspection into your calendar.
Quotes for larger work
Rewires, consumer unit changes, EV chargers and extensions. It gathers what the customer needs, notes any photos or plans they can send and books a site visit for you to price properly.
Your diary, kept straight
It books into the calendar you already use, respects your working hours and the areas you cover, and confirms the appointment to the customer.
Out of hours and weekends
Evenings and weekends are when homeowners call. It answers exactly the same way at 9pm on a Sunday as it does at 9am on a Monday.
Messages that mean something
Every call ends with a message to you containing the name, number, postcode and what they asked for, plus a summary of the conversation you can read later.
How it works for a one van or small team business
Set up takes a short call with us. We learn how you describe your services, the areas you cover, the hours you work and how you like jobs booked. You then forward your existing number, or divert only the calls you miss, so nothing changes for your customers. There is no new phone system and nothing your customers need to download.
From then on every call gets answered. You carry on working, and when you check your phone at the end of a job the bookings are already in the diary and the messages are waiting. If something is urgent the alert comes through immediately, and if you want to take a specific call yourself you still can.
If your business grows into an office with staff pricing jobs and taking orders, the OptiFlow Voice Agent is the step up. From £1,500 a month it quotes from your price list, checks live stock and pricing and takes payment on the call, which is the same technology that runs Otis for builders merchants.
Calls it answers every week
The landlord at 7am
A letting agent needs three EICRs before new tenants move in on Monday. The receptionist confirms the addresses, explains what the inspection covers and books all three into the next available slots.
The fault on a Saturday night
A homeowner has lost power to half the house. The receptionist checks whether anyone is at risk, gathers the details and alerts you so you can call back in two minutes rather than finding a voicemail on Monday.
The builder pricing a job
A local builder wants a first and second fix priced for a loft conversion. The receptionist takes the details, asks for the plans by email and books a call with you for the next morning.
Questions people ask
Will customers know they are talking to an AI?
It introduces itself as your business’s assistant and speaks naturally. Most callers simply get on with explaining the job. If a caller asks, it is honest about being an automated assistant and offers to pass them to you.
Can it book into my existing calendar?
Yes. During set up we connect it to the calendar you already use. You set your working hours and the areas you cover, and it only offers slots that fit.
What happens with genuine emergencies?
It captures the details and alerts you immediately. You decide whether to attend. It never promises a time you have not agreed to.
How much does it cost?
OptiFlow Lite starts at £49 a month with unlimited calls answered. The Voice Agent, which quotes, takes orders and takes payment, starts at £1,500 a month. See the pricing page for the full detail.
Hear it answer a call for your business
Book a ten minute demo and we will call your number with the receptionist live so you can hear exactly how your customers will experience it.
Related reading: AI receptionist UK, AI receptionist for plumbers, AI receptionist for heating engineers, AI receptionist use cases by industry.