An AI receptionist for appliance repair engineers that books the call while you are fixing the last one
A broken washing machine with a week of laundry waiting is an urgent call. OptiFlow answers every call to your appliance repair business, captures the make, model and fault, books the visit and sends you the details, from £49 a month.
Appliance repair runs on calls you cannot answer
Every appliance repair engineer knows the pattern. You are under a dishwasher with a torch in your mouth and the phone rings. It rings again ten minutes later. By the time you get to it the customer has rung the manufacturer’s helpline or a national repair chain, and you have lost a local customer who would have used you for years. Most of your work arrives in the day, during the hours when you are physically unable to answer.
An AI receptionist answers in a couple of rings with your business name. It asks what the appliance is, the make and model, what it is doing or not doing, any error code on the display and whether it is still under warranty. It confirms the address and books a visit of the right length. If you need a part ordered before the visit, it captures what you need to know. The customer puts the phone down with a booked appointment rather than a voicemail.
OptiFlow Lite starts at £49 a month with unlimited calls answered around the clock, built for sole traders and small repair firms. Appliance retailers and larger service companies with a parts counter can step up to the OptiFlow Voice Agent, which also quotes, checks stock and takes payment on the call.
What it handles for an appliance repair business
Fault diagnosis questions
Washing machines, dishwashers, ovens, fridges, tumble dryers. It asks the questions you would ask for each appliance type, including error codes, so you arrive with a good idea of the fault.
Make and model capture
It asks for the make and model number and tells the customer where to find it, which means fewer wasted first visits.
Call out charge and pricing
It explains your call out or diagnostic charge and how repairs are priced, exactly as you have set it, so there is no argument at the door.
Warranty and insurance work
It asks whether the appliance is under warranty or covered by a policy and records the details you need for the paperwork.
Parts and return visits
When a job needs a part, it books the return visit and updates the customer on timing based on what you tell it.
Landlord and letting agent calls
Agents ring with tenant contact details and access instructions. It records them accurately and books the visit.
Fewer wasted visits, more completed repairs
The difference between a profitable repair business and a struggling one is often how many first visits turn into completed repairs. Arriving with the right part because the model number and fault were captured properly is worth a great deal. Your AI receptionist asks for exactly that information on every call, consistently, because it never forgets and never rushes.
It books into the calendar you already use, respects your working hours and the areas you cover, and sends you every detail straight away. Customers get a confirmation and know what the charge will be before you arrive.
Set up takes a short call to learn your appliance types, your pricing and your questions. You keep your number and forward it, either all the time or only when you cannot answer.
Calls it answers for repair engineers
The washing machine on a Monday
A family’s washing machine stopped mid cycle full of water. The receptionist gets the make, model and error code, explains the call out charge and books the earliest slot.
The letting agent’s fridge freezer
An agent has a tenant with a dead fridge. It takes the tenant’s number, the access arrangements and the appliance details and books the visit.
The customer with a warranty
An oven under a manufacturer warranty needs looking at. It captures the purchase date and serial number and books a visit, flagging that warranty paperwork is needed.
Questions people ask
Does it know appliance terminology?
Yes. It is set up with how customers describe faults and with the questions that matter for each appliance type, including where to find model numbers.
Can it tell customers the call out charge?
It states your charges exactly as you have approved them, including any diagnostic fee and how parts are priced, so customers know before you arrive.
Can it book return visits once a part arrives?
Yes. It books return visits, and you can let it know lead times so it sets customer expectations correctly.
What does it cost?
OptiFlow Lite starts at £49 a month with unlimited calls answered. The Voice Agent for retailers and larger service firms starts at £1,500 a month and adds quoting, stock checks and payment.
Hear it book a repair
Book a ten minute demo and we will ring your phone with the receptionist live so you can hear how it handles a washing machine fault, a landlord and a warranty job.
Related reading: AI receptionist UK, AI receptionist for electricians, AI receptionist for plumbers, AI receptionist use cases by industry.