An AI receptionist for construction companies that keeps the office answering when everyone is on site
Clients, subcontractors, suppliers and planners all ring the same number. OptiFlow answers every call to your construction business, routes it to the right person, books site visits and captures every enquiry, from £49 a month.
Why construction firms lose enquiries on the phone
A building company’s phone is busier and more varied than almost any other trade. A homeowner wants an extension priced. A subcontractor needs to know what time the scaffold is going up. A supplier is chasing a delivery slot. A planning officer wants to arrange a visit. All of them ring the office, and in a small firm the office is often a van, a site cabin or whoever has their phone to hand. Calls get missed, messages get lost and the enquiry that would have been your biggest job of the year goes to a competitor who picked up.
An AI receptionist answers every call in your company’s name and works out who is calling and why. New enquiries get qualified and booked for a site visit or a call back. Site and supplier calls get taken as accurate messages and passed to the right person. Nobody waits on hold and nothing goes to voicemail.
OptiFlow Lite starts at £49 a month and suits small building firms where the owner is on the tools. Larger contractors with an estimating office or a buying desk can step up to the OptiFlow Voice Agent, which also quotes, checks stock and pricing and takes orders by phone.
What it handles for a construction business
New project enquiries
Extensions, loft conversions, refurbishments and new builds. It asks the questions your estimator needs answered, such as location, size, timescale and whether plans exist, then books the site visit.
Subcontractor and site calls
Trades ring about start dates, access, drawings and deliveries. It takes an accurate message and passes it to the site manager or whoever you nominate.
Supplier and delivery calls
Merchants and hire companies ring to confirm slots and chase paperwork. It records the detail and makes sure the right person sees it.
Tender and commercial enquiries
Architects, developers and housing associations asking about capacity get a professional answer and a call back booked with a director.
Existing client questions
Clients mid project want to know when the plasterer is coming. It takes the question and gets it to the person who knows the programme.
Out of hours cover
Enquiries arrive in the evening when homeowners are planning. It answers them properly instead of leaving them to a voicemail nobody checks until morning.
Set up around how your company already works
We start with a short call to understand your structure. Who deals with new enquiries, who runs the sites, who talks to suppliers and what information each of them needs. The receptionist is then set up to route each type of call correctly, whether that means booking a site visit into the estimator’s calendar, sending a message to the contracts manager or flagging an urgent site problem to a director immediately.
You keep your existing number and forward it, either all the time or only when nobody can answer. Callers hear your company name and get a sensible, professional response every time. For firms with an office, it works as overflow so your staff are not constantly interrupted by calls that could have been handled in thirty seconds.
When a construction business is also buying significant volumes of materials, the OptiFlow Voice Agent becomes relevant. From £1,500 a month it quotes from your price lists, checks live stock and pricing and takes payment on the call, the same technology that runs Otis for builders merchants.
Calls it answers in a building company
The extension enquiry at 8pm
A couple have just been through planning and want a builder. The receptionist asks about the project, the drawings and the timescale, and books a site visit with your estimator for the following week.
The scaffolder at 6.30am
The scaffold crew need to know whether the site is open. It takes the message and alerts the site manager immediately, so the crew are not stood waiting.
The housing association buyer
A procurement officer wants to know whether you tender for planned maintenance work. It takes the details and books a call with a director rather than losing the opportunity.
Questions people ask
Can it route different types of call to different people?
Yes. During set up you tell us who handles enquiries, sites, suppliers and accounts. Each call is passed to the right person by message or booked into their calendar.
Will it sound professional to commercial clients?
It speaks in a natural voice, uses your company name and follows the script and tone you approve. Developers and architects hear a well run office.
Does it work for a one man building firm?
That is exactly who OptiFlow Lite is for. At £49 a month it answers unlimited calls, books your site visits and sends you the details while you are on the tools.
What does it cost for a larger contractor?
Lite starts at £49 a month. The Voice Agent, which adds quoting, stock checks and payment by phone, starts at £1,500 a month. See the pricing page for the full detail.
Hear it answer for your company
Book a ten minute demo and we will ring your phone with the receptionist live so you can hear how it handles a new enquiry, a site call and a supplier.
Related reading: AI receptionist UK, AI voice agent for merchants and suppliers, AI receptionist for electricians, AI receptionist use cases by industry.