Insights

What self service ordering means for a builders merchant, why it is growing, the benefits and honest limits, and what to look for in a system.

Where a self service kiosk wins, where the trade counter still wins, and how the best builders merchants run both together to cut queues without losing the personal touch.

How Otis Depot is priced and a simple way to work out the return: counter time saved, fewer lost sales at peak, cash paid up front and always on capacity.

A step by step look at how the Otis Depot self service kiosk works, from the customer asking Otis to a paid order landing at your counter, and how it stays secure and always ready.

Otis Depot is a self service ordering kiosk for builders merchants. Customers ask the Otis AI agent, check live stock and price, pay and collect. It sits on top of your existing systems.

Billing queries are the single biggest driver of contact into most energy and utility suppliers, “why is my bill so

Debtor days, how long it takes your credit customers to actually pay, is one of the most important numbers a

“How much does builders merchant software cost?” is one of the hardest questions to get a straight answer to, vendors

A merchant lives or dies on getting the right materials to site on time. But planning loads, sequencing drops and

“Have you got it, and how much is it?” is the most common question a builders merchant answers all day,