An AI receptionist for chiropractors that books new patients while you are treating
A person with acute back pain rings until a clinic answers. OptiFlow answers every call to your chiropractic clinic, books new patient assessments and follow ups into your diary and handles reschedules, from £49 a month.
The single practitioner clinic problem
Most chiropractic clinics in the UK are small. One or two practitioners, perhaps a part time receptionist, and treatment rooms where the phone cannot be answered. New patients ring in pain, often in the evening after a day of putting up with it, and they are not patient about it. If the phone rings out they try the next clinic, the osteopath down the road or the physio. Every missed call is a new patient who would have come back for a course of care and referred their family.
An AI receptionist answers every call in your clinic’s name. It asks what has brought the caller to you, how long they have had the problem and whether there is anything you need to know before the first visit, using the intake questions you set. It explains your new patient assessment and fees as you have approved them, books the appointment into your diary and confirms it. Existing patients get follow ups booked and appointments moved without anyone being put on hold.
OptiFlow Lite starts at £49 a month with unlimited calls answered around the clock, built for single practitioner and small clinics. Multi site clinics with a central team can step up to the OptiFlow Voice Agent, which handles more complex conversations and takes payment on the call.
What it handles for a chiropractic clinic
New patient assessments
It explains what the first visit involves, the fee and how long it takes, as you have set them out, and books it into the right practitioner’s diary.
Follow up and course bookings
Patients booking their next three visits get them scheduled at the intervals you recommend, which keeps care plans on track.
Acute pain calls
Someone who cannot stand up straight needs the earliest slot. It follows your rules for same day appointments and flags the call if you want it to.
Reschedules and cancellations
It moves appointments, offers the next available slot and fills gaps that would otherwise sit empty.
Insurance and payment questions
It explains which health insurers you work with and how payment works, using only the information you have approved.
Evenings and weekends
Pain does not keep office hours. It answers at 9pm on a Sunday the same way it does on a Tuesday morning.
Set up around your diary, your fees and your intake questions
We start with a short set up call to learn your practitioners, your appointment types and lengths, your fees and the questions you need answered before a new patient arrives. The receptionist then books into the diary you use and says only what you have approved. Anything clinical is passed to you.
Patient information is handled securely and the clinic controls what is recorded and who it goes to. Every call ends with a message to you or your reception containing the caller’s name, number, what they needed and what was booked.
You keep your number and forward it, all the time or only when nobody picks up within a few rings. Most clinics start with overflow and evenings, then see how many new patients were ringing while they were treating.
Calls it answers in a chiropractic clinic
The back that went on Sunday
A man rings at 8pm who cannot bend. The receptionist asks your intake questions, explains the new patient assessment and books the first slot on Monday morning.
The patient booking a course
A regular wants her next four appointments at the same time each week. It books all four with her practitioner and confirms them.
The call during a treatment
Reception has stepped out and you are mid adjustment. The receptionist takes a new patient call, books the assessment and sends you the details for the end of the session.
Questions people ask
Can it run our new patient intake questions?
Yes. You set the questions and it asks them consistently on every call, recording the answers for the practitioner.
Will it give clinical advice?
No. It uses only the approved information you give it and passes anything clinical to you.
Can it book into our clinic diary?
It books into the diary you use and we discuss during set up how it fits with your clinic software.
What does it cost?
OptiFlow Lite starts at £49 a month with unlimited calls answered. The Voice Agent for multi site clinics starts at £1,500 a month. See the pricing page for the full detail.
Hear it book a new patient
Book a ten minute demo and we will ring your phone with the receptionist live so you can hear how it handles a new patient, a course booking and a reschedule.
Related reading: AI receptionist UK, AI receptionist for physios, AI receptionist for dentists, AI receptionist use cases by industry.