An AI receptionist for law firms that answers every new client enquiry
A new client who cannot get through rings the next firm on the list. OptiFlow answers every call to your practice, identifies the matter type, books an initial consultation with the right fee earner and routes existing client calls correctly, from £49 a month.
Why law firms lose new instructions on the phone
New client enquiries are the lifeblood of a high street or regional law firm, and most of them arrive by phone. Conveyancing quotes, family matters, a will that needs writing, an employment problem that happened this morning. The caller usually has a list of firms and rings until someone answers properly. If your receptionist is on another call, at lunch or dealing with a visitor, the enquiry rings out and the instruction goes elsewhere. The firm rarely finds out, because the caller does not leave a message.
An AI receptionist answers every call in your firm’s name. It identifies whether the caller is a new enquiry or an existing client, establishes the matter type, captures the details your fee earners need and books an initial consultation or a call back with the right person. Existing clients are routed to their fee earner or secretary with an accurate message. It is calm, discreet and consistent, and it never puts anyone on hold.
OptiFlow Lite starts at £49 a month with unlimited calls answered around the clock, built for sole practitioners and small firms. Larger firms with a central switchboard can step up to the OptiFlow Voice Agent, which handles more complex routing and takes payments on account by a secure link.
What it handles for a law firm
New client enquiries
It identifies the matter type, captures the key facts and contact details and books a consultation with the right fee earner, following the intake questions you set.
Conveyancing quotes
Buyers and sellers want a quote. It captures the property details and the transaction type and books a call back or sends the enquiry to your conveyancing team.
Existing client calls
Clients asking for an update are routed to their fee earner or secretary with an accurate message, so nothing is lost in a voicemail.
Urgent matters
Calls you define as urgent, such as a police station request or a court date, are flagged to the right person immediately.
Appointment changes
Clients ring to move meetings. It updates the booking and confirms the new time, keeping diaries accurate.
Overflow and out of hours
When reception is busy, at lunch or after 5.30pm, it takes every call so the firm never sounds closed.
Discretion, accuracy and control
Law firms are rightly careful about who speaks to clients. Your AI receptionist says only what you have approved. It does not give legal advice, does not quote fees unless you have authorised specific figures, and does not discuss a matter with anyone other than the caller. It follows your intake questions exactly, every time, and records the answers for the fee earner.
Caller information is handled securely and the firm controls what is recorded and where it goes. Every call ends with a message to the right person containing the caller’s name, number, matter type and what was agreed. Partners can see at a glance how many enquiries came in and how many were booked.
Set up takes a short call to learn your practice areas, your fee earners and their diaries, your intake questions and your rules for urgent matters. You keep your number and forward it, all the time or only when reception cannot answer.
Calls it answers in a law firm
The conveyancing enquiry at lunchtime
A first time buyer wants a quote while reception is at lunch. The receptionist captures the property price, the mortgage lender and the timescale and books a call back with your conveyancing team.
The family matter after hours
Someone rings at 7pm about a separation. It listens, captures the essentials sensitively, explains the next step and books an initial consultation for the following day.
The existing client chasing an update
A client wants to know whether contracts have exchanged. It identifies the matter, takes the message and sends it to the fee earner rather than leaving a voicemail.
A legal answering service that books the consultation
Most legal answering services take a message. An AI receptionist answers every call in your firm’s name, asks the intake questions you set, books the consultation and passes anything urgent or sensitive straight to a person. It works as a law firm answering service around the clock, for a flat monthly price, which suits solicitors who cannot staff the phones all day.
Questions people ask
Does it give legal advice?
No. It captures the enquiry, says only what you have approved and books the caller with a fee earner. Advice is always given by your lawyers.
Can it run our intake questions?
Yes. You set the questions for each practice area and it asks them consistently on every call, recording the answers for the fee earner.
Is client information handled securely?
Yes. Caller details are handled securely and the firm controls what is recorded and who receives it.
What does it cost?
OptiFlow Lite starts at £49 a month with unlimited calls answered. The Voice Agent for larger firms starts at £1,500 a month and adds complex routing and payments on account by phone.
What is a legal answering service?
A service that answers calls for a law firm when staff are busy or out of the office. An AI receptionist goes further by booking consultations and capturing the details of each enquiry.
Is it suitable for solicitors?
Yes, for first contact. It captures the enquiry, books a consultation and hands confidential matters to your team. It does not give legal advice.
Hear it answer for your firm
Book a ten minute demo and we will ring your phone with the receptionist live so you can hear how it handles a new enquiry, an existing client and an urgent matter.
Related reading: AI receptionist UK, AI receptionist for accountants, AI receptionist for estate agents, AI receptionist use cases by industry.