An AI receptionist for removals companies that answers while the crew is loading a van
People move house on Fridays and ring for quotes on Mondays, usually while your team is mid move. OptiFlow answers every call to your removals business, captures the details a survey needs, books the survey or the move and sends you everything, from £49 a month.
Removals enquiries are won by whoever answers first
Removals is one of the most competitive phone trades there is. A customer with a completion date rings three or four firms from a search, and the ones that answer get a survey booked. The ones that do not get nothing. Most small removals companies have the owner driving the van, which means the phone is missed for most of the working day and the biggest enquiries of the week go elsewhere.
An AI receptionist answers every call in your business name. It asks where the customer is moving from and to, the property sizes, the preferred date, whether packing is needed, access and parking at both ends and anything awkward like a piano or a loft full of boxes. It books a survey, either in person or by video, into your calendar, or for small moves and single items it can give the price you have approved and book the job. The customer ends the call feeling looked after, which in removals is half the sale.
OptiFlow Lite starts at £49 a month with unlimited calls answered around the clock, built for owner run removals firms. Larger removals and storage companies with a sales office can step up to the OptiFlow Voice Agent, which quotes from your price structure, chases unconverted quotes and takes payment on the call.
What it handles for a removals business
Home move enquiries
It captures both addresses, property sizes, the date, packing needs and access, and books a survey so your estimator arrives knowing the job.
Small moves and single items
Student moves, a sofa across town, a flat into storage. It gives the price you have approved for standard jobs and books the slot.
Office and commercial moves
Office managers get a professional answer, their requirements recorded and a site visit booked with you to quote properly.
Storage enquiries
It explains your storage options and pricing as you have set them, and books a call or visit for anything complex.
Date changes and completion delays
Existing customers ring because the solicitor has moved completion. It updates the booking and makes sure your scheduler knows.
Quote follow up
Customers ringing back to accept a quote are booked in immediately with the deposit arrangements you have set.
Set up around how you survey and price
During a short set up call we learn how you quote. Whether you survey in person or by video, which jobs you price over the phone, your service areas and how far ahead your diary runs. The receptionist then books surveys into your calendar in a sensible order and prices only the standard jobs you have approved.
You keep your number and forward it, all the time or only when nobody can answer. Every call ends with a message to you with the name, number, both addresses, the date and everything the customer said. Your surveyor or crew leader has it before they set off.
For companies with a sales office and higher volumes, the OptiFlow Voice Agent is the step up. From £1,500 a month it quotes from your pricing structure, follows up quotes that have gone quiet and takes deposits by a secure link, the same technology that runs Otis for builders merchants.
Calls it answers for removals firms
The Monday morning quote rush
Nine enquiries in two hours while the crew is on a move. The receptionist answers them all, books six surveys and prices two single item jobs on the spot.
The completion that slipped
A customer’s completion has moved by a week. It updates the booking, confirms the new date and tells your scheduler, so the crew is not sent to a house that has not exchanged.
The office move enquiry
A company of thirty staff is moving premises. It records the details, the timescale and the IT equipment involved and books a site visit with you.
Questions people ask
Can it quote a house move on the phone?
It quotes only the standard jobs you have approved, such as single items or small moves. Full house moves get a survey booked, which is how you want it.
Can it book video surveys?
Yes. It books whatever survey type you offer into your calendar and tells the customer what to expect.
Does it deal with existing customers changing dates?
Yes. It updates bookings, records the new date and makes sure the right person on your team knows.
What does it cost?
OptiFlow Lite starts at £49 a month with unlimited calls answered. The Voice Agent for larger removals and storage firms starts at £1,500 a month and adds quoting, quote chasing and deposits by phone.
Hear it take a removals enquiry
Book a ten minute demo and we will ring your phone with the receptionist live so you can hear how it handles a house move, a single item and a date change.
Related reading: AI receptionist UK, AI receptionist for cleaning companies, AI receptionist for construction companies, AI receptionist use cases by industry.