An AI receptionist for cleaning companies that books jobs while your team is cleaning
End of tenancy, carpets, offices, ovens and regular domestic cleans all come in by phone. OptiFlow answers every call to your cleaning business, prices the standard jobs you approve, books them into your schedule and sends you the details, from £49 a month.
Why cleaning companies lose bookings on the phone
Cleaning is a high volume, quick decision trade. A tenant moving out on Friday needs an end of tenancy clean on Thursday. A landlord wants carpets done between viewings. An office manager wants three quotes by lunchtime. These customers ring, and if the phone is not answered they book whoever answered. The owner of a small cleaning company is usually cleaning, driving between jobs or managing staff, so a surprising share of calls are never answered at all.
An AI receptionist answers every one in your business name. It asks the questions that determine the job, such as how many bedrooms, whether the oven and carpets are included, whether the property is furnished and when access is available. For standard jobs it gives the price you have approved and books the slot. For anything unusual it books a quote visit or a call back. The customer finishes the call with a confirmed booking, which is what they rang for.
OptiFlow Lite starts at £49 a month with unlimited calls answered around the clock. It is built for owner run cleaning businesses. Commercial cleaning companies with an office and contract sales can step up to the OptiFlow Voice Agent, which quotes from your price list and takes payment on the call.
What it handles for a cleaning business
End of tenancy cleans
It confirms the property size, the checkout date, whether carpets and the oven are included and who will provide access, then prices and books it.
Regular domestic cleaning
It explains your hourly or fixed pricing, finds a regular slot that suits and takes the details your cleaner needs on the first visit.
Carpet and upholstery cleaning
It asks how many rooms, the type of carpet and any stains, and books the right length of appointment.
Commercial and office contracts
Office managers get a professional answer, their requirements recorded and a site visit booked with you to quote.
Cancellations and reschedules
Existing customers ring to move a clean. It updates the booking and lets the cleaner know, so nobody turns up to a locked house.
Deposit and payment questions
It explains how you take payment, when a deposit is needed and your cancellation terms, exactly as you have set them.
Set up around your prices and your schedule
During a short set up call we take your price list, your service areas, your team’s working hours and the questions you ask before every job. The receptionist then quotes standard jobs with the prices you have approved and books them into your schedule. Anything outside the standard list gets a quote visit or a call back, so you never have a price given that you did not set.
You keep your number and forward it, all the time or only when nobody can answer. Every call ends with a message to you containing the name, number, address, job type and what was agreed, in the customer’s own words. Your cleaners can see the booking before they set off.
For commercial cleaning companies with contracts and a sales office, the OptiFlow Voice Agent is the step up. From £1,500 a month it quotes from detailed price lists, chases unconverted quotes and takes payment by a secure link.
Calls it answers for cleaning companies
The tenant moving out on Friday
A tenant needs a two bedroom flat cleaned on Thursday for a Friday checkout. The receptionist confirms what the agent’s inventory requires, prices it and books it with access details.
The office manager comparing quotes
An office of forty staff wants a nightly clean. It records the size, the hours and the current arrangement and books a site visit with you for the next day.
The regular who needs to move a clean
A long standing customer is away next week. It moves the booking, confirms the new date and tells the cleaner, with no phone tag.
Questions people ask
Can it give prices on the phone?
Only the prices you have approved for standard jobs. Anything outside that gets a quote visit or a call back, so pricing stays under your control.
Does it handle existing customers as well as new ones?
Yes. It takes cancellations, reschedules, extra requests and complaints, and makes sure the right person on your team sees them.
Can it book onto a team schedule rather than one diary?
Yes. It books into the calendar or scheduling tool you already use, and we set it up around how you allocate jobs to cleaners.
What does it cost?
OptiFlow Lite starts at £49 a month with unlimited calls answered. The Voice Agent for commercial cleaning firms starts at £1,500 a month and adds quoting from price lists and payment by phone.
Hear it book a clean
Book a ten minute demo and we will ring your phone with the receptionist live so you can hear how it handles an end of tenancy clean, an office enquiry and a reschedule.
Related reading: AI receptionist UK, AI receptionist for landscapers, AI receptionist for removals companies, AI receptionist use cases by industry.