An AI voice agent that answers, quotes and sells by phone
The OptiFlow Voice Agent takes every call to your sales desk, answers questions from your live stock and pricing, builds quotes, takes orders and takes payment by a secure link, 24 hours a day.
More than an answering service
Plenty of tools will answer the phone and take a message. An AI voice agent does the job the caller actually rang about. It understands what they are asking, looks up the real answer in your systems, and acts on it. Ask it whether something is in stock and it checks. Ask for a price and it quotes. Ask to order and it takes the order, confirms it back and sends a payment link.
That matters most for businesses where the phone is a sales channel. Builders merchants, trade suppliers, wholesalers, parts counters and any firm with a sales desk loses revenue every time a call rings out or lands on voicemail. The Voice Agent turns those calls into answered enquiries, quotes and orders, at any hour.
What the Voice Agent does on a call
Answers every call, day and night
No queue, no voicemail, no engaged tone, including evenings, weekends and bank holidays.
Quotes from live pricing
Reads your trade and customer pricing so the number it gives is the right one for that caller.
Checks live stock
Confirms what is in stock and where before the customer commits, pulling from your own data.
Takes orders by phone
Captures the order line by line, confirms it back and raises it in your system.
Takes payment by pay link
Sends a secure link for card payment, or books it to the trade account, never card details over the phone.
Hands over when it should
Complex or sensitive calls go to a person, with a full summary and transcript attached.
Built on the engine behind Otis
The Voice Agent runs on the same engine as Otis, the AI trade sales agent live at Beesley and Fildes. On their website Otis converts around 17 percent of visitors and has handled over £600,000 of sales in four months, with 58 percent of it out of hours. The Voice Agent brings that same quoting and ordering ability to the phone.
It sits on top of the systems you already run, including Kerridge, Intact, Ibcos and most trade ERPs, so there is nothing to rip out. Pricing starts at £1,500 a month, with a 90 day pilot and a conversion guarantee, so you only keep paying if the numbers move.
Where it earns its keep
The trade counter at 7am
Five calls land while two people serve the queue. The agent answers all five, quotes three and takes two orders.
Saturday afternoon
The branch is shut. A builder needs a price and a delivery slot for Monday. He gets both and the order is waiting when you open.
The quote that went quiet
The agent rings back open quotes, answers the last question and turns them into orders.
Questions people ask
What is the difference between an AI voice agent and an AI receptionist?
A receptionist answers and books. A voice agent also quotes, checks stock, takes orders and takes payment, because it is connected to your business systems.
Does it need a new phone system?
No. It takes calls on your existing number through a simple forward, and you can keep your current handsets.
How does it handle payment?
By secure pay link first, then trade account, then pay on collection. It never takes card numbers over the phone.
How much is the Voice Agent?
From £1,500 a month, including the web widget, on a 90 day pilot with a conversion guarantee.
Hear it take an order
Book a demo and we will put the Voice Agent on a call with your own products and prices.
Related reading: AI receptionist for UK businesses, AI customer service agent, AI voice agent examples, Otis, the trade sales agent.