An AI email agent that reads, answers and quotes
The OptiFlow Email Agent works your sales and service inbox for you. It reads every inbound email, answers the questions it can from your live data, turns emailed lists and plans into quotes, and chases the ones that go quiet, from £500 a month.
Not an email assistant, an email agent
An email assistant helps you write faster. An email agent does the work. It sits on a shared inbox such as sales@ or info@, reads what comes in, understands what the customer wants and acts on it. A request for a price becomes a quote. A question about stock gets a live answer. A list of materials, even a photo of a handwritten one, becomes a priced basket. Only the emails that need a person reach a person.
For businesses where orders and enquiries arrive by email all day, that is hours back every week and a faster answer for every customer. Trade customers who email a list at 6pm get their quote the same evening instead of the next afternoon, and quotes that have not converted get a polite nudge without anyone remembering to send it.
What the Email Agent does
Reads every inbound email
Understands the request, not just the keywords, and triages the inbox automatically.
Answers from live data
Stock, prices, delivery, account and order questions answered from your own systems.
Quotes from lists and plans
Turns emailed material lists and drawings into priced quotes, line by line.
Chases unconverted quotes
Follows up quotes that have gone quiet with a timed, personal nudge.
Updates your CRM and ERP
Logs the conversation, the quote and the outcome where your team already works.
Hands over cleanly
Anything complex is passed to a person with the thread and a summary attached.
Built for sales inboxes, not personal ones
Consumer tools plug into your own Gmail or Outlook to draft replies. The OptiFlow Email Agent is built for the shared business inbox where money arrives. It is trained on your products, your pricing rules and your tone, and it reads live data from your ERP rather than guessing, so the answers it sends are the ones your best salesperson would give.
It is one of the channels of Otis, our trade sales agent, so a customer who emails, then rings, then uses the website gets one consistent conversation. Pricing starts at £500 a month on its own, or as a bolt on for OptiFlow Merchant customers, and it can run alongside the Voice, SMS and WhatsApp agents.
Emails it handles end to end
The 6pm materials list
A builder emails a list for tomorrow. The agent prices it from his trade rates and replies within minutes.
The stock question
Is the 25mm insulation board in at my nearest branch? Checked and answered, with the option to reserve it.
The quote from last week
Not ordered yet. The agent follows up, answers the last objection and gets the order.
Questions people ask
Which email systems does it work with?
Any shared mailbox, including Microsoft 365 and Google Workspace. It connects to the inbox, not to a personal account.
Will customers know it is automated?
It writes naturally in your tone and signs off as your business. Where it helps, it can say a colleague will follow up.
Can it read attachments?
Yes. Lists, spreadsheets, PDFs and photos of handwritten lists can all be read and turned into quotes.
How much is the Email Agent?
From £500 a month on its own, or as a bolt on for OptiFlow Merchant customers.
Put it on your inbox for a week
Book a demo and we will show it working through a day of your real emails.
Related reading: AI customer service agent, AI SMS agent, AI voice agent, Pricing.