Intact iQ Integration: Add OptiFlow’s AI Layer Without Replacing Your ERP
Intact iQ is a capable, flexible ERP, and if it’s running your merchant or builders providers business, you’ve built real process and knowledge around it. OptiFlow isn’t here to change that. It’s not an ERP and it’s not a replacement. OptiFlow is an AI layer that integrates with your existing Intact iQ system and takes over the repetitive, revenue critical work happening around it. You keep Intact iQ, your data and your trained team, and add intelligence on top.
What OptiFlow adds on top of Intact iQ
Intact iQ records your business well, stock, pricing, accounts, orders. What it doesn’t do is act on that data automatically. OptiFlow does. Connected to Intact iQ, it chases overdue accounts on schedule, catches pricing and margin errors before they cost you, answers trade enquiries outside branch hours, and flags accounts drifting toward churn while there’s still time to act. See how it works for merchants on our OptiFlow Merchant page, and how it applies to the Irish market in our guide to AI for builders providers in Ireland.
How the integration works
OptiFlow connects to Intact iQ and the systems around it, CRM, billing and communications, and runs in the background. Nothing gets ripped out, there’s no data migration, and your branches operate exactly as they do today. Because you’re adding a layer rather than replacing a core system, most merchants and providers are live in weeks, not the year plus a full ERP change takes. Your team simply stops doing the manual, repetitive work OptiFlow now handles.
Keeping Intact iQ vs. weighing your options
If Intact iQ genuinely can’t do what your business needs, that’s a separate decision, our guide on looking for an Intact iQ alternative covers those options honestly, and our builders merchant ERP comparison shows how the main platforms stack up. But for most, the ERP does the fundamentals fine and the pain is in the manual work around it. There, integrating an AI layer beats switching systems on every measure that matters: speed, cost and disruption.
The bottom line
Keep Intact iQ and everything you’ve built around it. Then let OptiFlow handle the credit control, pricing accuracy, out of hours demand and churn signals it was never designed to act on. It’s an AI layer that works with your ERP, not against it. Talk to us about connecting OptiFlow to your Intact iQ setup.
Intact iQ & OptiFlow, frequently asked questions
Does OptiFlow replace Intact iQ?
No. OptiFlow is not an ERP and does not replace Intact iQ. It is an AI layer that sits on top of your existing Intact iQ system. iQ stays your system of record; OptiFlow automates the repetitive, revenue critical work that happens around it.
How does OptiFlow integrate with Intact iQ?
OptiFlow connects to the data already in Intact iQ, orders, accounts, pricing and customer records, through secure exports and APIs. It reads what is there and acts on it, so there is no data migration and no rip and replace.
What can OptiFlow automate for an Intact iQ business?
The common wins are chasing overdue accounts, catching pricing and margin errors before they cost you, answering out of hours enquiries, and flagging customers who are showing early signs of churn.
Do we need to retrain staff or change how we use Intact iQ?
No. Your team keeps working in Intact iQ exactly as they do today. OptiFlow runs alongside it in the background, so there is nothing new for counter or accounts staff to learn.
How long does it take to go live?
Because there is no migration or system replacement, most businesses are live in weeks rather than months.