Built on proprietary architecture owned by OptiFlow Technologies.
Otis is our own technology, engineered for merchants who need accuracy, control and trust. Here is how it is built and how your data is handled.
Proprietary by design
Otis runs on architecture designed, built and owned by OptiFlow Technologies. It is not a thin wrapper over a public chatbot. That ownership is what lets us guarantee accurate, pricing aware answers, control how your data is used, and keep the agent behaving the way a merchant needs it to.
How your data is handled
Scoped access
Otis reads stock and pricing and writes orders through controlled connection points only. It sees what it needs and no more.
Your data stays yours
Customer and catalogue data is used to serve your customers, not sold or repurposed.
Sessions reset
On the trade counter kiosk, sessions reset between customers and card details are never stored on the device.
Accurate answers
Responses are grounded in your live data, so Otis states what is true for your business rather than guessing.
Guardrails
Otis stays on topic, declines what it should not do and hands off cleanly when a human is needed.
Reliable and fast
Built for always on operation with fast, consistent response times.
Frequently asked
Is Otis just a chatbot? No. It is an autonomous sales agent on proprietary architecture, able to take actions such as building baskets and injecting orders, not only answer questions.
Where does the intelligence come from? Otis is trained for the trade and grounded in your live stock and pricing, which is why its quotes are accurate rather than generic.
Can we control what it says? Yes. Guardrails and scope are configured to your business.
See what Otis would capture for you
Book a strategic call and we will model it against your own numbers.