Smart meter data should make life easier for a supplier, but in practice it creates a steady stream of exceptions, gaps and queries that land on operations teams. OptiFlow automates the routine handling on top of your existing systems, so your people spend less time firefighting and more on the cases that genuinely need them.
Where smart meter data creates work
Missing reads, communication faults, installs that do not confirm, and mismatches between systems all generate work that has to be chased and resolved. Much of it is repeatable investigation: find the account, check the data, work out the cause, take the next step. At volume that is a heavy, manual load on operations, and it does not stay contained. Unresolved meter data feeds straight into estimated bills, billing complaints and settlement problems, so a backlog in one place becomes a cost and a customer issue somewhere else.
What OptiFlow does for you
OptiFlow reads the exceptions and queries, investigates them against the data in your systems, resolves the routine cases and routes the rest to the right team with the context already assembled. It turns a growing backlog of manual investigation into a managed, mostly automated flow.
- Triage smart meter exceptions and data gaps automatically.
- Investigate and resolve the routine cases from the data in your systems.
- Route complex cases to the right team with the context attached.
- Cut the knock on effect on billing accuracy and complaints.
- Keep on top of volume so backlogs do not build.
Why it matters beyond operations
Clean meter data is the foundation of accurate billing and clean settlement. When exceptions are cleared quickly and consistently, fewer customers get estimated or wrong bills, fewer complaints reach your service teams, and your settlement position is more accurate. Automating the routine handling is not just an operations efficiency; it protects the customer experience and reduces cost across the business.
Works on top of your systems, no rip and replace
OptiFlow layers on top of your existing platforms and data, with no migration. See the wider picture on our AI for energy and utilities page, our AI for energy suppliers overview, and the related billing query automation.
See OptiFlow on a sample of your real exceptions. Get a quote.
Frequently asked questions
Does OptiFlow replace our metering systems?
No. It layers on top of your existing systems and data, automating the exception and query handling around them, with no migration.
What kinds of smart meter work can it handle?
The routine, repeatable cases such as missing reads, comms faults and data mismatches, resolving what it can and routing the rest to the right team with context.
How does it help billing?
By clearing meter data exceptions faster, it reduces the estimated and wrong bills, and the complaints, that unresolved data causes.
Does it help with settlement?
Cleaner, more timely meter data supports a more accurate settlement position, because exceptions are cleared before they build up.
How quickly can it start?
We typically begin with a proof of concept against a sample of your real exceptions, and because there is no system to replace it moves quickly.