Otis for NetSuite and SuiteCommerce
Otis reads live stock and contract pricing from NetSuite and writes clean orders back through SuiteCommerce, so every quote is accurate and nothing is re typed.
An agent that speaks NetSuite
Running Oracle NetSuite and SuiteCommerce gives you a single source of truth for stock, pricing and orders. Otis plugs into it directly. It looks up real time availability, applies the customer specific pricing held against each account, builds the basket and injects the order, so your web and counter sales flow into the same ledger with no manual keying.
What connects
Live stock
Otis quotes only what you can actually supply, pulled from NetSuite in real time.
Contract pricing
Customer and price level specific rates are respected on every line.
Order injection
Confirmed baskets post straight into NetSuite as orders, ready to pick.
Product mapping
Messy enquiries map to the correct SKUs across your item catalogue.
Two way sync
Stock movements and status stay current so quotes never go stale.
Secure by design
Scoped access on proprietary architecture owned by OptiFlow Technologies.
Beyond your SuiteCommerce store
NetSuite with SuiteCommerce joins your ERP and your online store in one platform, which is genuinely powerful. But an online store, however good, still leaves the detailed trade questions for a person to answer: is this compatible, can I get it in bulk, what is my account price, and those arrive at all hours.
Otis works alongside SuiteCommerce, reading your live NetSuite product, price and stock, and answers those questions in a conversation, so the trade enquiries a storefront alone would lose turn into orders instead.
Otis and SuiteCommerce
Reads NetSuite data
Answers from your live NetSuite product, price and stock.
Handles trade questions
Covers compatibility, bulk and account queries beyond the storefront.
Alongside SuiteCommerce
Adds a trade sales conversation on top without replacing it.
Common questions
Do you change our NetSuite setup?
No. Otis reads and writes through supported connection points. Your configuration stays yours.
How is contract pricing handled?
Otis resolves the price the logged in customer would see, including price levels and negotiated rates.
Can it work on the counter too?
Yes. The same integration powers the website chat and the in branch kiosk.
How long to go live?
Most deployments are measured in weeks, driven mainly by the quality of your product and pricing data.
See what Otis would capture for you
Book a strategic call and we will model it against your own numbers.