Stop losing trade to missed calls and enquiries
When the counter is busy, the phone rings out, or an enquiry lands after you close, that order can go to the next merchant. Otis catches those enquiries and turns them into quotes and orders, day and night.
Real results with Beesley and Fildes
In three months, a live UK builders merchant running Otis across its website and trade counter influenced £422,512 of revenue, and won more than half of it while the branch was shut.
£422,512
revenue influenced by Otis
£219,242
won outside staffed hours
5.8s
average response time
Every missed enquiry is a lost order
A trade customer needs an answer now. If your line is engaged, the counter is three deep, or it is seven in the evening, they do not leave a message and wait. They call the next merchant down the road. Those lost enquiries never show up on a report, which is exactly why they are so easy to ignore and so expensive over a year.
Otis closes that gap. It answers enquiries the moment they arrive through your website and messaging channels, checks live stock and account pricing, and turns the conversation into a priced quote or a confirmed order. Nothing sits in a voicemail box until the morning, and nothing walks to a competitor because no one picked up.
How Otis catches what the phone misses
Answers day and night
Enquiries after close and at weekends get an instant, accurate reply instead of a voicemail.
When the line is busy
While the counter deals with the queue, Otis handles the enquiries coming in online.
On the channels they use
Web chat, WhatsApp and text, so the trade can reach you the way they already message.
Quotes, not just messages
Otis prices the job from live data, rather than taking a note for someone to call back.
Straight into your system
Confirmed orders land in your ERP ready for fulfilment, no re keying.
Nothing slips through
Every enquiry is captured and logged, so you can see the demand you used to lose.
Common questions
Does Otis replace my phone line?
No. Otis works alongside your phone by catching the enquiries the phone cannot, when the line is busy or you are closed, through web and messaging.
Will customers know it is an agent?
Otis is upfront and helpful. The trade cares about a fast, accurate answer, and that is what it gets.
Can it actually price a job?
Yes. Otis reads live stock and account pricing and produces a real quote, not a message for someone to action later.
Where do the enquiries go?
Into your existing system as quotes and orders, so your team picks up where Otis left off.
More on Otis
Find out what missed enquiries are costing you
Book a call and we will show how Otis catches the trade your phone cannot, day and night.