OptiFlow for the Priority Services Register
The Priority Services Register protects customers who need extra support, but keeping it accurate and acted on is a heavy manual load. OptiFlow automates PSR capture, updates and matching, with care built in.
Support that stays current
The Priority Services Register records the additional support some customers need. Capturing that need, keeping it up to date, sharing it appropriately and acting on it is time consuming, and gaps can leave people without the help they should have.
OptiFlow captures and updates PSR needs, keeps records in step across your systems and flags where support must be applied, so customers who need extra care are looked after consistently. Sensitive cases are always routed to your team for a human decision.
What OptiFlow handles
Capture and update
Records PSR needs and keeps them current as things change.
Keeps records in step
Aligns the register across your systems so nothing is missed.
Flags support
Highlights where extra support must be applied to an account.
Human in the loop
Routes sensitive cases to your team for a decision.
Reviews on time
Prompts reviews so records do not go stale.
Audit trail
Every update logged for assurance.
Common questions
Does OptiFlow make decisions about vulnerable customers?
No. It handles the routine capture and updates, and always routes sensitive judgements to your people.
Can it keep the register accurate across systems?
Yes, keeping records in step and prompting reviews is a core part of what it does.
Is it respectful of sensitive data?
Yes, it works inside your systems and controls, with a full audit trail.
How does a deployment start?
We map your PSR process and automate the highest volume, lowest risk steps first.
See how OptiFlow would fit your operation
Speak to our team and we will map it to your workflows and systems.