An AI ordering system for merchants and distributors
Let customers order in plain language, any hour, from any channel. Otis reads the request, resolves the products, checks stock and account pricing and posts a clean order into your system, with no re keying.
Ordering without the friction
Trade customers do not always know part numbers, and they rarely order at convenient times. An AI ordering system lets them describe the job, paste a list or send a photo, and get a complete, priced order back. Otis maps the request to your catalogue, checks live availability, applies the account price and injects the confirmed order into your merchant system.
The result is faster ordering for the customer and clean, keyed in orders for you, captured day and night across the web, the counter and messaging.
What the ordering agent handles
Plain language
Customers describe the job or paste a list, no part numbers needed.
Product mapping
Resolves messy requests to the right catalogue items.
Live availability
Confirms stock so orders are deliverable.
Account pricing
Prices each line against the customer account.
Order injection
Posts the confirmed order into your system, ready to pick.
Every channel
Web, trade counter and messaging, one agent behind all of them.
Common questions
Does it replace our merchant system?
No. Otis sits in front of it and posts orders into it, leaving your setup intact.
Can customers order from a photo or a list?
Yes, it reads messy enquiries, lists and photos and turns them into a basket.
Does it handle account customers?
Yes, it applies account pricing and posts orders back for fulfilment.
How long to go live?
A matter of weeks in most cases, driven by data quality.
See what Otis would capture for you
Book a strategic call and we will model it against your own numbers.