AI live chat for merchants and trade counters
Live chat that does more than reply. Otis reads the enquiry, works out what the customer needs, checks stock and pricing and captures the order, so live chat becomes a sales channel instead of a message box.
Live chat that closes
Traditional live chat needs a person on the other end, and outside opening hours it just collects a message. Otis is always on. It handles the routine enquiries that fill your counter team’s day, works out quantities the way an experienced counter hand would, and captures orders around the clock.
For a merchant or distributor, that means fewer missed enquiries, a counter that keeps moving at busy times, and demand captured in the evenings and at weekends.
Why it beats standard live chat
Instant answers
Replies in seconds, every time, with no queue.
Real quoting
Works out quantities and products, not just canned replies.
Live stock and price
Checks availability and applies account pricing.
Captures the order
Builds the basket and posts the order for you.
Never off
Covers evenings, weekends and busy spells.
Frees your team
Handles the routine so staff focus on advice and big orders.
Common questions
Do we still need staff on chat?
No. Otis handles enquiries end to end, so your team is freed for advice and larger orders.
Does it work at the trade counter too?
Yes, the same agent powers the counter kiosk and the website.
Can it take payment or account orders?
It builds the order and posts it into your system, ready to fulfil against the account.
How long to go live?
A matter of weeks in most cases, driven by data quality.
See what Otis would capture for you
Book a strategic call and we will model it against your own numbers.