Cutting quoting time at the counter
Independent merchants lose hours a day to manual quoting. Otis turns that into seconds, and frees your best people to sell.
Ask any counter manager where the day goes and the answer is quoting. Reading a messy list, looking up products, checking stock, working out quantities, keying it in. It is skilled work, and it is slow. On the numbers merchants share with us, it is common to see several hours per person per day disappear into it.
The hidden cost
Slow quotes cost twice. First in labour, as experienced staff spend the day on data entry rather than selling. Second in lost orders, as customers who wait too long buy elsewhere. The manual process quietly caps how much the branch can handle.
What changes with an agent
- A photo, a sketch or a typed list becomes a priced quote in seconds.
- Quantities and waste are calculated the way an experienced hand would.
- Live stock and account pricing are applied automatically.
- The order is injected into your system, so there is nothing to re key.
What your team does instead
When quoting is instant, your counter team goes back to what they are good at, building relationships, advising on the job and closing the sale. The same people handle more trade without the day vanishing into admin.
Otis does not replace the expertise on your counter. It removes the manual bottleneck around it.
See what Otis would capture for you
Book a strategic call and we will model it against your own numbers.