Home moves are one of the messiest processes an energy supplier handles. Move in and move out dates, opening reads, landlord and tenant details and final bills all have to line up, and when they do not, the result is wrong bills, disputes and debt that is hard to recover. OptiFlow puts an AI layer on top of the systems you already run so change of tenancy is captured cleanly and handled consistently.
Why home moves cause so much rework
Change of tenancy contact arrives in every form, from tenants, landlords and letting agents, often incomplete and often after the fact. Someone has to work out who was responsible for what period, capture the right reads, close and open accounts, and raise a correct final bill. Get any of it wrong and you get a dispute, a delayed final bill, or debt attached to the wrong person, which is exactly the kind of debt regulators are pressing suppliers to handle better.
What OptiFlow does for you
OptiFlow reads change of tenancy contact across every channel, pulls out the move dates, reads and party details, and drafts the account changes and final bill actions from your live data for a person to confirm. It chases the missing details rather than letting a case stall, so moves are settled quickly and correctly.
- Capture move in and move out details from tenants, landlords and agents in any format.
- Match opening and closing reads to the right period and account.
- Draft account open, close and final bill actions from live data for an agent to confirm.
- Chase missing details so cases do not stall and debt is not misattributed.
Works with your systems, no rip and replace
OptiFlow is an AI layer that sits on top of the billing and CRM platform you already run and acts on the data it already holds. There is no migration, no long project and nothing new for your team to learn, and most suppliers are live in weeks rather than months. See the fuller picture on our AI for energy and utilities page, and how we protect your data on the data security and trust page.
See OptiFlow work on your own accounts and enquiries. Get a quote.
Related reading: AI for energy suppliers and debt and collections automation.
Frequently asked questions
Can it handle move in and move out details?
Yes. OptiFlow captures move dates, reads and party details from tenants, landlords and agents in any format, and matches them to the right account and period.
Does it raise the final bill?
It drafts the account changes and final bill actions from your live data for an agent to confirm, so the routine is fast and a person checks the outcome.
How does it reduce misattributed debt?
By capturing the right dates and reads and settling moves quickly, it reduces the wrong bills and disputes that lead to debt attached to the wrong person.
What if details are missing?
It chases the missing details automatically rather than letting the case stall, so home moves are settled promptly.
Does it work with our systems?
Yes. OptiFlow is an AI layer on top of your existing billing and CRM systems, with no migration.