A hire desk lives on two questions all day long, what is available and when can I have it. OptiFlow puts an AI layer on top of your hire system so those availability checks, bookings and off hire requests are handled the moment they arrive, by phone, email or message, without tying up your counter team.
Where a hire desk loses time
Hire is relentless. Customers ring to ask whether a breaker, a dumper or a tower is free for Thursday, when a machine is due back, what the rates are, and how to book a collection. Each answer means someone stops, checks availability on the system, works out the dates and reads it back. Add off hire requests, damage queries and account pricing and the desk is buried, and any missed callback is a machine sitting idle or a hire that walks to a competitor.
What OptiFlow does for you
OptiFlow reads incoming hire enquiries across every channel and turns them into clear, ready to confirm actions inside your existing system. It checks live availability for the dates asked, quotes the correct rate for that account, drafts the booking, and logs off hire requests so nothing sits on hire longer than it should.
- Instant availability answers for a given machine and date range, from live data.
- Rate and account pricing quoted correctly the first time.
- Off hire and collection requests captured and passed to the desk without delay.
- Routine questions handled so your team focus on utilisation and the trickier jobs.
Better utilisation, fewer idle machines
The prize in hire is utilisation. When enquiries are answered fast and off hires are logged promptly, machines spend less time idle and less time on hire unpaid. OptiFlow keeps that loop tight, capturing demand out of hours as well, so a job booked at nine in the evening is ready for the desk first thing rather than lost overnight.
Works with your systems, no rip and replace
OptiFlow is an AI layer that sits on top of the platform you already run, whether that is Kerridge, Intact, Ibcos or another trade system, and acts on the data it already holds. There is no migration, no long project and nothing new for your team to learn, and most merchants are live in weeks rather than months. It layers on top of hire and trade systems alike, reading the availability and account data you already hold. See the fuller picture on our AI for builders merchants page, and how we protect your data on the data security and trust page.
See OptiFlow work on your own orders and enquiries. Get a quote.
Related reading: order entry automation and delivery and collection scheduling.
Frequently asked questions
Can it check live hire availability?
Yes. OptiFlow checks availability for the machine and dates asked from your live system, so customers get an accurate answer straight away rather than a callback.
Does it handle off hire requests?
Yes. Off hire and collection requests are captured whenever they arrive and passed to the desk, so nothing stays on hire longer than it should.
Will it quote the right rate?
Yes. It applies the correct rate and account pricing from your live data, so quotes are right the first time.
Does it work out of hours?
Yes. Enquiries and bookings that arrive early, late or at weekends are captured and made ready for the desk, so you stop losing overnight demand.
Do I need to change my hire system?
No. OptiFlow is an AI layer on top of the system you already run, with no migration and most merchants live in weeks.