Gas suppliers deal with a constant flow of data through UK Link, and the exceptions that come with it soak up operations time and carry settlement risk. OptiFlow automates the routine handling on top of the systems you already run, so your team spends less time on rules based investigation.
Why gas data flows are a burden
The flows that keep a gas supply accurate and settled have to be processed correctly and on time. When one fails, rejects or falls out as an exception, someone has to investigate and put it right, and if it is left, it can feed into settlement and cost. The work is repetitive and rules based, which makes it draining for skilled people to do, but the volume and the consequences of getting it wrong mean it cannot be ignored. It is precisely the kind of high volume, rules driven work that a machine handles well.
What OptiFlow does for you
OptiFlow reads the exceptions, investigates them against your data, resolves the routine cases in line with your rules, and routes the rest to the right person with the context assembled. It reduces the manual load and helps keep flows moving so settlement stays clean.
- Triage UK Link exceptions and rejections automatically.
- Resolve routine cases consistently in line with your rules.
- Route complex cases with full context to the right team.
- Reduce manual effort and the settlement risk that builds when exceptions sit.
- Give your specialists more time for the genuinely difficult cases.
Consistency is the point
Rules based work suffers when it depends on which person picks it up and how busy they are that day. Automating the routine handling makes it consistent: the same case is handled the same way every time, in line with your rules, without a backlog forming when the team is stretched. That consistency is what keeps flows moving and settlement clean, and it frees your specialists for the exceptions that really need human judgement.
Works on top of your systems, no rip and replace
OptiFlow layers on top of your existing platforms and data, with no migration. See the wider picture on our AI for energy and utilities page and our UK energy data flows guide.
See OptiFlow on a sample of your real exceptions. Get a quote.
Frequently asked questions
Does OptiFlow connect to UK Link directly?
OptiFlow works on top of your existing systems and the data they hold, automating the handling of exceptions and flows rather than replacing your core platforms.
How does it reduce settlement risk?
By resolving routine exceptions quickly and consistently and surfacing the rest, it helps keep flows moving so problems do not build up and feed into settlement.
Why does consistency matter here?
Rules based work varies with who picks it up and how busy they are. Automating it means every case is handled the same way, in line with your rules, without a backlog forming.
Does it free up our specialists?
Yes. By handling the routine, repetitive cases it gives your specialists more time for the genuinely difficult exceptions that need judgement.
Is this a big system change?
No. It layers on top of what you already run, with no migration.