If you run a branch, your day is a fight against the clock: queues at peak, the phone always ringing, and a team stretched between serving, quoting, picking and re keying orders. OptiFlow takes the routine load off the counter so your people serve faster and spend their time where it counts.
What eats your team’s day
The same questions, over and over. Have you got it, what is my price, can you sort this order. Each one is quick on its own, but together they swallow the day and build queues at the worst possible moments. When you are a person down, or it is a Saturday morning, or a rep has pulled someone off the counter, service slips and customers notice. Good staff end up doing low value work because there is no one else to do it.
What OptiFlow does on the counter
- Answers routine stock and price enquiries instantly from live data, on the phone, by email or online.
- Turns incoming orders into ready to confirm orders without re keying.
- Handles the repeat questions so your team is free for the customers who need a person.
- Keeps working through your busiest hours without tiring or making mistakes.
And with Otis Depot, customers can even serve themselves in the depot, checking stock, ordering and paying at an iPad, which clears the queue at peak and takes pressure off the counter when you most need it.
What it means for your branch
Shorter queues, fewer customers walking out, and a team that is not run ragged doing work a machine could do. Your best people spend their time building relationships, handling the tricky jobs and selling, rather than reading prices off a screen. And because it all runs on the systems you already use, there is nothing new for your team to learn and no disruption to how the branch works.
Works with your systems, no rip and replace
OptiFlow is an AI layer that sits on top of the platform you already run, whether that is Kerridge, Intact, Ibcos or another trade system, and acts on the data it already holds. There is no migration, no long project and nothing new for your team to learn, and most merchants are live in weeks rather than months. See the fuller picture on our AI for builders merchants page.
See OptiFlow on a normal day at your branch. Get a quote.
Frequently asked questions
Will my team have to learn a new system?
No. OptiFlow works on top of the platform you already use, so there is nothing new for the counter team to learn.
Does it help at peak times?
Yes. By handling routine enquiries and orders, and with Otis Depot letting customers self serve, it clears queues when you are busiest.
Does it replace counter staff?
No. It removes the repetitive work so your people focus on the customers and jobs that genuinely need them.
What happens when I am a person down?
OptiFlow keeps answering routine enquiries and building orders regardless, so a staff absence does not turn into a queue and lost sales.
Can customers serve themselves?
Yes. With Otis Depot, customers can check stock, order and pay at an iPad in the depot, which takes pressure off the counter at peak.