An AI sales agent vs an overflow call centre
An overflow call centre answers the phone but rarely knows your products, stock or pricing. Otis does, and it works on the web and the counter as well as by message. Here is the comparison.
An overflow call centre can stop the phone ringing out, but agents who do not know your catalogue, stock or account pricing cannot really quote or take a proper order. Otis works on your live data, so it resolves products, prices against the account and posts a clean order, without a per call cost and without training a third party on your range.
Side by side
| What happens | Otis | an overflow call centre |
|---|---|---|
| Knows your catalogue | Yes, sells from your live range | Rarely, agents are generalists |
| Live stock and account pricing | Checks both automatically | Usually cannot see either |
| Cost model | No per call or per seat fee | Charged per call or per seat |
| Consistency | Same standard every time | Varies by agent and shift |
| Channels covered | Web, counter and messaging | Phone only |
| Order into your system | Posts a clean order back | Notes passed on to re key |
Common questions
Could we use both?
Some merchants do, with Otis handling web and routine trade orders and people taking the complex calls.
Does Otis handle phone enquiries?
Its strength is web, counter and messaging, where it completes the whole order end to end.
Is it cheaper than a call centre?
There is no per call or per seat charge, and it captures out of hours demand a call centre often misses.
How long to go live?
A matter of weeks in most cases, driven by data quality.
See what Otis would capture for you
Book a strategic call and we will model it against your own numbers.